FAQs

Yes.

Search for playmeo in your favourite app marketplace (iOS and Android) to install on your smartphone and tablet. Click here to learn more.

The app curates all of playmeo’s free content, including dozens of fun group games and activities, video tutorials, leadership tips and weekly blog posts.

Best of all, if you’re a premium subscriber to playmeo’s activity database, there is an easy login portal within the app’s home screen to help you access your online account and unlock all of our premium content.

Yes.

If you’re a premium (paid) subscriber, you can easily login to your online account via the My Account link of the playmeo app.

You will be asked to enter your login credentials (username & password.) If you click the Remember Me function, the system will remember these details, to allow you to automatically login for all future attempts.

Click here to install the free playmeo app on your iOS and Android devices.

playmeo is owned and operated by Mark Collard, one of the most experienced and respected experiential trainers & authors in the world.

In the 1990s Mark was responsible for developing the business of Project Adventure in Australia, during which he delivered up to 120 days of programs every year with tens of thousands of people. This intensive experience honed his group facilitation skills as well as develop a deep understanding of the power of group games to help people connect.

Today, Mark is engaged to deliver highly-specialised training programs and keynote presentations to audiences all over the world, including Australia, the United States, Canada, Hong Kong, Singapore, Japan, China, Russia & Taiwan.

Mark has written four top-selling books including No Props, Count Me In and Serious Fun, all of which are sold worldwide. Almost all of the activities found in these publications, and certainly the approach in which they are delivered, are featured in playmeo’s ever-expanding online database.

A wonderful team of practitioners and experts from all over the world help Mark fulfil his vision.

Click here to ask more about who’s behind playmeo.

There are two possible reasons why you have been locked out and can’t login:

1. You forgot your login credentials – playmeo will permit only two consecutive login attempts before the system locks you out – you may have to wait up to 60 minutes before your next attempt. If you are unsure of your password and wish to avoid this inconvenience, we recommend that you reset your password by clicking this link; or
2. Another user has already logged in to your account – all single-user plans (Monthly and Annual) permit only one user to be actively logged into an account at any one time. If more than one person (in your group) requires access to playmeo’s premium resources at the same time, please consider subscribing to one of our multi-user Enterprise plans.

If all else fails, contact us and we’ll help.

Your first step is to click this link to reset your password.

If your email address is recognised by playmeo, you will receive an email message asking you to click a link which will direct you to a unique page to help you create a new password. If you do not receive this message within 5 minutes, please check your junk mail folder.

If all else fails, contact us and we’ll sort out the problem.

Sorry, we do not offer free trials as such.

We do offer a full money-back guarantee on all of our subscriptions that’s as easy as clicking a button, no questions asked. You can sign-up here.

If you’re not ready to subscribe, we invite you to enjoy browsing dozens of free group games & activities, no optin, email or credit card required.

No, but we do offer a wide variety of free program resources, all of which you can enjoy without having to sign-up – no optin, email or credit card required:

• A free app for smartphone and tablet devices;
• Browse dozens of free group games & activities as featured in our online database;
• Download our free ebook Sure-Fire Ice-Breaker & Group Games;
• Watch our fortnightly series of free Facilitator Tips video tutorials.

You can sign up to our premium resources here.

If the credit card you used to subscribe to playmeo’s activity database has changed, you will need to update your card details online. Otherwise, your subscription will expire and you’ll lose continuous and unlimited access to all of our premium resources.

Once logged in, navigate to My Account > Orders tab and click the Update Credit Card Details link. You will then be directed to a secure online portal to change your credit (or debit) card details. Note, these details are not stored with playmeo, rather the secure online payments system of stripe.

If you experience any difficulties, please contact us.

Yes.

If you prefer to not (or can not) use your credit or debit card, or do not have a credit card to sign-up, we offer several payment alternatives to help you subscribe or purchase from our online store.

If you’re still stuck, please contact us to discuss your particular needs. There’s always a solution.

Yes, and, while technically possible, you are strongly advised not to share your login credentials with other users for security purposes.

Note, it is not possible for two (or more) people to be logged into the same user account at the same time – anyone attempting to login to an account that already has an active login will be locked out.

If you would like to share your account with colleagues or friends – especially frequent users – we recommend that you sign-up to one of our multi-user Enterprise plans, which provide every user with their own unique login credentials.

Sign up here.

All fees and prices quoted throughout our site include relevant taxes, such as GST, where applicable.

A reference to the fact that taxes are included, where applicable, appears prominently on our Subscription Pricing pages and shopping carts.

For example, if you reside in Australia, GST applies to and is included in the price of all transactions including playmeo subscriptions, shop purchases, etc.

If you live outside of Australia, GST does not apply to you and is not included in the price or fees displayed.

playmeo Pty Ltd ABN is 53 155 715 656

Super easy, with the click of a button, no questions asked.

Please visit the FAQ How do I cancel my subscription? tab for more information.

Login to your account, navigate to My Account > Orders tab, and click the Cancel button.

Choosing to cancel (any Monthly or Annual plan) will mean that your recurring charges will cease immediately.

Your account then will reflect ‘Pending Cancellation’ status, which is just a scary way of saying that you will retain full, unlimited access to all of playmeo’s premium resources until your plan expires.

If a refund is necessary, check out the FAQ What is your refund policy? tab for more information.

You can receive a full and immediate refund at any time within:

• Monthly (Individual) subscriber – 7 days of signing up (or renewing)
• Annual (Individual or Enterprise) subscriber – within 30 days of signing up (or renewing.)

Refunds are not automatic, so please contact us to request a refund (if necessary) within these time frames. As soon as a refund is approved, your subscription will be cancelled immediately.

Please note: Simply cancelling your subscription will not issue a refund, but it will prevent further charges being made to your credit card. Upon cancelling your subscription, you may continue to enjoy unlimited access to all of playmeo’s premium resources until your (monthly or annual) subscription plan expires.

We encourage you to read our simple Cancellation & Refund policy for more details.

We’re sorry that you’re experiencing a problem.

If your question has not been answered somewhere in our FAQs, then please contact us immediately. In most cases, we will respond within 12-24 hours.

Yes.

All premium (paid) subscribers to our online activity database are entitled to upload their own activity ideas to share with the rest of the world. Frequent contributors earn rewards, too.

Yes.

Leveraging its hand-picked network of experienced group facilitators, playmeo can design and deliver a variety of professional development services all over the world – including training workshops, one-on-one coaching and keynote speaking engagements.

In the past few years, we have delivered many remarkably fun programs and engaging presentations in the USA, Australia, Canada, China, Hong Kong, Singapore, Japan, Taiwan, Turkey, Russia, etc.

Contact playmeo today to discuss your unique programming needs.

Yes. Look for the Language button in the top menu bar.

We have integrated a sophisticated language translation module into playmeo to allow as many people as possible to access our extensive resources. Presently, the ten most frequently spoken languages in the world are featured. While the translation is not quite ‘conversational,’ the technology is improving every year.

Happily, all of our video tutorials are accompanied by an unabridged English transcription which can easily be translated when you click the Language button.

With users from 165+ countries around the world, it would be impossible to offer a perfect translation of playmeo’s resources in the native language of everyone.

playmeo utilises a language translation module which produces software-generated translated text drawn from the English (UK) source. While the software gets better and better every year, we acknowledge that the translation does not make sense sometimes and it is certainly not ‘conversational.’

However, we also know that most people prefer to have access to a translation that is mostly correct, rather than have no translation at all.

Thanks for your patience as the technology catches up.

On rare occasions, some users have reported that the multi-language translation function (Language button in top menu bar) does not work for them.

In almost all cases, the best solution is to use a different internet browser (sorry, not all browsers play nicely with playmeo.)

Note, the easiest method to add playmeo on your smart device is to download and install the playmeo app. Visit the FAQ Do you have an app? for more details.

That said, it is possible to add the playmeo icon to the home or front screen your mobile devices. This means that when you click the icon, it will automatically open your favourite web browser and navigate to playmeo.com in a snap (as if it was an app.)

Follow these simple steps to add an icon to your home screen. First, navigate to playmeo’s home page, and then:

• iOS – click the Share button (square with an arrow pointing up and out of it) then select the ‘Add to Home Screen’ option.
• Android – click the Menu button (sometimes, it could be the Page option) then select ‘Add to Home Screen’ option.