Cancellation Policy

In a perfect world, every playmeo membership will meet every person’s needs and function without error, failure or disappointment.

However, as we all live in the real world, the following renewal, cancellation & refund policies (as read together with our standard terms and conditions) will guide our collective expectations when things change or don’t go to plan.

Renewals

• All memberships recur (or renew) every month (in the case of Monthly plans) or every 12 months (in the case of Annual plans.)
• All memberships renew automatically and fees are charged directly to the credit card connected to your account.
• All renewal notices and invoices/receipts are sent directly to the email address connected to your account.
• You can switch off the auto-renew process by visiting My Account > Dashboard > Edit Membership tab.

Cancellation

• There is no lock-in contract. You may cancel your membership at any time.
• Cancellation can be effected by visiting My Account > Dashboard > Edit Membership tab and clicking the Cancel button.
• Once cancelled, your account will switch to ‘Pending Cancellation’ status which is just a fancy way of saying that you will retain full, unlimited access to all of playmeo’s resources until your plan expires.
• Simply cancelling your membership will not issue a refund, but it will prevent further charges being made to your credit card.

Refunds

• If you are in any way unsatisfied with your playmeo membership, you can receive a full and immediate refund at any time within the following parameters:
  • Monthly Membership – 7 days of joining (or renewing,) or
  • Any Annual Membership – 30 days of joining or 7 days of renewing.
• The only exception to this policy is if an annual membership is activated after a 7-Day Free Trial has expired (and your credit card is subsequently charged,) you will not be eligible for a refund.
• Refunds are not automatic, so please contact us to request a refund (if necessary) within these time frames. As soon as a refund is approved, your membership will be cancelled immediately which means you lose all membership privileges.
• Refunds are typically transacted within 48 hours and will be applied directly to your credit card.