Cancellation Policy

In a perfect world, every playmeo membership will meet every person’s needs and function without error, failure or disappointment.

However, as we all live in the real world, the following renewal, cancellation & refund policies (as read together with our standard terms and conditions) will guide our collective expectations when things change or don’t go to plan.

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Renewals

• All subscriptions recur (or renew) every 30 days in the case of a monthly plan and every 12 months in the case of all annual (Individual & Enterprise) plans.
• All subscriptions renew automatically, and fees are charged to the credit card connected to your account.
• All renewal notices and invoices/receipts are sent to the email address connected to your account and may also be accessed via your My Account > Orders tab.
• You can switch off the auto-renew process by visiting My Account > Membership tabs and clicking the Edit Membership > Cancel button.

Cancellation

• There is no lock-in contract. You may cancel your subscription at any time.
• Subscriptions can be cancelled easily by visiting the My Account > Membership tab, and then clicking the Edit Membership > Cancel buttons.
• Once cancelled, your account will switch to ‘Pending Cancellation’ status, which is a fancy way to say that you will retain full, unlimited access to all of playmeo’s resources until your subscription expires.
• Simply cancelling your subscription will not issue a refund, but it will prevent further charges from being made to your credit card.

Refunds

• If you are in any way unsatisfied with your playmeo subscription, you may claim a refund at any time within the following parameters:
  • Annual subscription – full refund within 30 days of signing up or 7 days of renewing; or
  • Monthly subscription – full refund within 7 days of signing up or renewing.
• If your request for a refund falls outside of these timeframes, you will receive a pro-rata/partial refund or incur a $12 admin fee (whichever is greater.)
• Refunds are not automatic, so please contact us to request a refund (if required) within these time frames.
• As soon as a refund is approved, your subscription will be cancelled immediately, which means you will lose all subscription benefits and privileges.
• Refunds are typically transacted within 12-24 hours and applied to the credit card that was originally charged.