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These Terms and Conditions (Terms) will apply to you when you subscribe to our Services or purchase our Goods through the playmeo website at www.playmeo.com (Website).
The capitalised terms in this document have the following meanings:
Details of the Subscription Categories including the entitlements attached to each category are published on our Website and amended from time to time. It is your responsibility to familiarise yourself with these categories before subscribing.
The subscription price varies depending on the Subscription Category set out above and is the amount published on our Website and amended from time to time.
The subscription price published on our Website is shown in US dollars and must be paid in US dollars unless otherwise agreed with playmeo. Any fees and exchange rates applicable must be paid by you with the net amount received by us being that described in the subscription application.
Prices quoted by us will include delivery charges, GST or other taxes or charges that may apply at the time of invoicing unless specifically stated otherwise.
You may choose to pay the subscription price for the chosen Subscription Category through the payment gateway on our Website. Upon the receipt of your full payment, the payment gateway will provide you with an invoice and/or receipt for your purchase.
You do not have to subscribe to our Services to have access to a variety of free program resources, such as group activities, ebooks and webinars on our Website.
By subscribing to any Subscription Category through our Website and upon the receipt of your full payment, you are entitled to:
You agree to strictly comply with the Terms.
You agree to be bound by the following general obligations regarding comments and content on our website:
A quotation made by us is not an offer to sell Goods. We will not be bound to provide Goods to you until our offer is accepted in writing.
To place an order for our Goods, please follow the instructions within the ordering section of our Website.
We will provide our Goods with reasonable care and skill and comply with these Terms.
You are responsible for your conduct and ensuring that you comply with these Terms.
The price of our Goods will be in US dollars at the time of (purchase and) delivery unless otherwise agreed with playmeo. Prices quoted by us will include delivery charges, GST or other taxes or charges that may apply at the time of invoicing unless specifically stated otherwise.
You may choose to pay the amount stated in the order through the payment gateway on our Website. Upon the receipt of your full payment, our payment gateway will provide you with an invoice and/or receipt for your purchase.
Orders cannot be amended or cancelled by you unless the proposed variation or cancellation of orders by you is submitted to us in writing within 24 hours following the placing of the order. Any requested order cancellation or variation must be approved by us.
Once we receive your full payment, we will send your ordered product(s) to you immediately as a download.
Once we receive your full payment, all physical product orders are dispatched within 1 to 3 days, with delivery expected to be:
Orders are sent via standard parcel services. If you require expedited delivery services, please let us know prior to placing an order so we can provide you with a quote for express delivery.
We use the following carrier(s) to deliver our orders – Australia Post, US Postal Service, or professional courier companies where express delivery is requested in accordance with clause 3 and its sub-sections of these Terms.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Australia Post will not have tracking numbers.
If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.
In the event that your order does not arrive by the estimated shipping time, please contact us and provide your order number, name and shipping details and we will lodge an investigation with the shipping carrier. If the investigation is unable to ascertain the location of the item through no fault of your own, we will replace your order and resend a new item on the next available business day after the completion of the investigation.
The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be. At this point you will have an opportunity to proceed to checkout or discontinue your order. A handling fee may also apply to your order and will be included in the shipping price.
You bear the risk for Goods provided from the moment of delivery to your chosen point of delivery.
We understand that from time-to-time you may need to return an item to us. In order for your return to be processed, please contact us via email at email@example.com. Before contacting us, we ask that you read the below policy and instructions.
Any return requests due to change of mind must be submitted via email to firstname.lastname@example.org within 2 business days of the recorded delivery date. All change of mind return requests will be evaluated on a case-by-case basis.
We are not obliged to provide a refund or replacement for return requests due to change of mind.
If we do accept your change of mind return request, the following terms are applicable:
We guarantee that any goods purchased from our Website are of acceptable quality, reasonably fit for the purpose for which they are sold, and match the sample and any description provided on the Website. If you have received the wrong items or where an item has arrived damaged or faulty or in any way does not meet the consumer guarantees under the Australian Consumer Law, please contact us via email at email@example.com within 2 business days of the recorded delivery date.
Where the items received do not meet the consumer guarantees set-out above or under the Australian Consumer Law, you must immediately return the item to us at a return address to be provided. Upon receipt of the item, you may then be entitled to the following remedies:
All orders for Goods will be confirmed by us with a written confirmation of order. It is your responsibility to check this confirmation.
If there are any discrepancies with this confirmation, you must advise us, in writing, to our email at firstname.lastname@example.org within 2 business days of the date of the confirmation.
If the item you received is not what you ordered, we require notification within 2 business days of the recorded delivery date.
Where the item received is incorrect, you must immediately return the item to us at a return address to be provided. Upon receipt of the item, we will then send the correct item to you.
To qualify for a replacement items must be returned in perfect condition ready to be resold. Failure to package a returning item properly will result in no replacement being sent to you and the product will be returned to you. Postage will be paid by us.
Once the returned items are received, we will make every effort to process the return claim within 2 business days. Where refunds are issued to a credit card account, the refund may not appear on your credit card statement until a future billing cycle, depending on the policy of your credit card provider.
You also agree to notify us, within 7 days, in writing of any change of ownership of your business or of directorships in the case you are acting on behalf of an organisation or any other change that may affect this agreement.
You may be liable for any incurred loss as a result of your failure to notify us of any such change within the period specified above.
In agreeing to these Terms you agree that we have a lien over all Goods in your possession belonging to you to secure payment of any or all amounts outstanding from time to time.
We respect the right to intellectual property and require you to do so as well. You are liable for any third party claim in relation to any alleged infringement of intellectual property rights when you post any photos or comments on our Website.
If we provide you with any confidential information, you will keep this information confidential and not disclose it to any third party without prior consent from us or unless legally obliged to do so.
This confidentiality obligation also applies to us.
All subscriptions are renewed by us automatically (at the end of each cycle of the relevant subscription) unless cancelled by you in accordance with clause 7 of these Terms.
You may cancel your subscription through our Website (via your My Account portal) at any time. To receive a full refund of the subscription fee, you must cancel your subscription in accordance with the cancellation window identified below:
We will provide the Services and Goods through our Website with reasonable care and skill. However, we will not be liable to you for any loss or damage in the following cases:
We would like the opportunity to address any concerns you may have regarding our Website and Services. By subscribing to our Website and consequently accepting these Terms, you agree to take reasonable steps to resolve any dispute that may arise by emailing us at email@example.com and informally outlining the issues you have. We will also take reasonable steps to resolve this dispute informally.
Furthermore, you and playmeo collectively agree to resolve any claims relating to our provision of services, and the Terms, through the use of mediation or arbitration. This agreement ensures that we both utilise alternative dispute resolution mechanisms before resorting to formal litigation.
These Terms are governed by the laws of Victoria, Australia.
We may need to revise these Terms from time to time without notice. However, we will post the latest version of these Terms on our Website. If a change meaningfully alters these Terms we will notify you (for example, via email).
If you continue to use our Services, you agree to be bound by the changes made to the Terms.
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