FAQs / Sign-Up

playmeo is owned and operated by Mark Collard, one of the most experienced and respected experiential trainers & authors in the world.

In the 1990s Mark was responsible for developing the business of Project Adventure in Australia, during which he delivered up to 120 days of programs every year with tens of thousands of people. This intensive experience honed his group facilitation skills as well as develop a deep understanding of the power of group games to help people connect.

Today, Mark is engaged to deliver highly-specialised training programs and keynote presentations to audiences all over the world, including Australia, the United States, Canada, Hong Kong, Singapore, Japan, China, Russia & Taiwan.

Mark has written four top-selling books including No Props, Count Me In and Serious Fun, all of which are sold worldwide. Almost all of the activities found in these publications, and certainly the approach in which they are delivered, are featured in playmeo’s ever-expanding online database.

A wonderful team of practitioners and experts from all over the world help Mark fulfil his vision.

Click here to ask more about who’s behind playmeo.

Sorry, we do not offer free trials as such.

We do offer a full money-back guarantee on all of our subscriptions that’s as easy as clicking a button, no questions asked. You can sign-up here.

If you’re not ready to subscribe, we invite you to enjoy browsing dozens of free group games & activities, no optin, email or credit card required.

No, but we do offer a wide variety of free program resources, all of which you can enjoy without having to sign-up – no optin, email or credit card required:

• A free app for smartphone and tablet devices;
• Browse dozens of free group games & activities as featured in our online database;
• Download our free ebook Sure-Fire Ice-Breaker & Group Games;
• Watch our fortnightly series of free Facilitator Tips video tutorials.

You can sign up to our premium resources here.

Yes.

If you prefer to not (or can not) use your credit or debit card, or do not have a credit card to sign-up, we offer several payment alternatives to help you subscribe or purchase from our online store.

If you’re still stuck, please contact us to discuss your particular needs. There’s always a solution.

Yes, and, while technically possible, you are strongly advised not to share your login credentials with other users for security purposes.

Note, it is not possible for two (or more) people to be logged into the same user account at the same time – anyone attempting to login to an account that already has an active login will be locked out.

If you would like to share your account with colleagues or friends – especially frequent users – we recommend that you sign-up to one of our multi-user Enterprise plans, which provide every user with their own unique login credentials.

Sign up here.

All fees and prices quoted throughout our site include relevant taxes, such as GST, where applicable.

A reference to the fact that taxes are included, where applicable, appears prominently on our Subscription Pricing pages and shopping carts.

For example, if you reside in Australia, GST applies to and is included in the price of all transactions including playmeo subscriptions, shop purchases, etc.

If you live outside of Australia, GST does not apply to you and is not included in the price or fees displayed.

playmeo Pty Ltd ABN is 53 155 715 656

We’re sorry that you’re experiencing a problem.

If your question has not been answered somewhere in our FAQs, then please contact us immediately. In most cases, we will respond within 12-24 hours.

Super easy, with the click of a button, no questions asked.

Please visit the FAQ How do I cancel my subscription? tab for more information.

You can receive a full and immediate refund at any time within:

• Monthly (Individual) subscriber – 7 days of signing up (or renewing)
• Annual (Individual or Enterprise) subscriber – within 30 days of signing up (or renewing.)

Refunds are not automatic, so please contact us to request a refund (if necessary) within these time frames. As soon as a refund is approved, your subscription will be cancelled immediately.

Please note: Simply cancelling your subscription will not issue a refund, but it will prevent further charges being made to your credit card. Upon cancelling your subscription, you may continue to enjoy unlimited access to all of playmeo’s premium resources until your (monthly or annual) subscription plan expires.

We encourage you to read our simple Cancellation & Refund policy for more details.